Here are a few questions to think about when you are deciding upon a POS system for your restaurant. We would be honored to show you how we stack up with each and every other POS solution out there. This is a significant investment. Yet, we will show you a return on your investment, an easy, documented payback.
What happens when – you lose internet access? Are you still able to take credit cards? Does your system operate at all?
What happens when – your back office computer crashes? Do the other workstations keep working? What functionality do you lose?
What happens when – you sign up for “free pos”? How long is the contract? Is it for 5 years? What happens if you don’t like the system or the service? How much does it cost you to get out of a “free pos” contract?
What happens when – you sign up for “free gift cards”? Are you tied to a particular credit card processor? What will they charge to move you? Who owns your gift card data?
What happens when – one of your computers breaks? Who fixes it? When? For how long is it covered? What do they fix? What happens when something else breaks shortly after? Who has the parts? Do they have the right part the first time?
What happens when – you want to switch credit card processors? Are you locked into one particular processor?
What happens when – something happens at night or on a weekend? Is there an answering service? Are you speaking directly with a technician? Is the technician able to remotely diagnose and support you?
What happens when – you want your reports and business alerts on your iPhone or Android device? Are you able to see up to the 15 SECOND look at your business? Able to see all of your locations? Be automatically notified of significant comps/voids/promos/exceptions?
What happens when – customers want to order online? Is it a truly integrated solution? Direct to the restaurant’s POS? One credit card batch? Easy to manage and implement? Or does it simply send an email or fax to the restaurant that someone then needs to reenter into your system – duplicate data entry?
What happens when – customers are allowed to pay from their smartphone? Will you see the 7% faster table turns and the 10% higher check averages that other restaurants have seen that have implemented this solution?
What happens when – customers can provide instant feedback on a item by item basis – both good and bad – while still in the restaurant? Would you be able to correct service issues immediately? Be able to identify and correct bad feedback instantly – be able to be alerted and visit the table and solve their dining concerns? Before it gets on Facebook or Yelp?
What happens when – you want to consider iPads for servers? We have them. We also have purpose built handheld devices capable of running an entire shift on one battery, plus be able to survive a drop on the floor – even a submersion into water – (but it is not designed as an underwater POS device.)
What happens when – you hire a new employee? How much time does it take them to get up to speed? Is your POS too complicated?
What happens when – you need to talk about hospitality POS. Give Michael a call. 904-296-8200 ext 210