Heartland Restaurant for Counter Service

 With our second Dominic’s Deli location on the way, we started looking into new point of sales systems. We scheduled a Heartland Restaurant demo with Ryan from JCR. He worked very hard to ensure that all the back end information from our menu was input and that it functioned the way we wanted and that it would make the job of our employees much easier compared to the current system we were using. Heartland Restaurant is working great for us! We were nervous about the switch, but the transition was much smoother than we expected. Josh was at our restaurant the day we switched, and was very knowledgeable and definitely very helpful with making our first day go smoothly. So far, we really like the capabilities this systems has for our call in orders and our delivery orders. It is so easy to make changes and updates to the system and the BOH Admin site is fantastic. We are able to look at and run reports that will help boost our revenue and profits. We can’t wait to get our next store open and put Heartland Restaurant there too! 

From Point of Sale, to Mobile App Ordering, to Online Ordering, to Kiosk Ordering, the Heartland Restaurant Suite eliminates the complexity of maintaining Multi-Revenue centers so your menu items only need to be added into the system one time.

Add in a new Menu Item or change a Price Anywhere, Anytime, from Any Device and it's instantly everywhere you need it to be. Say goodbye to refreshing data on legacy pos systems causing the system to go down while everyone waits for the terminals to re-boot.

No additional modules are needed to setup, configure, and maintain. No fileservers are required which are single point of failures other pos systems are limited to.

Running your establishment with cloud technology is easy and less expensive while ensuring your business data is continuously synced to the cloud. You can manage your system from virtually anywhere, on any device.

In the event the internet is down, Heartland Restaurant POS continues to operate and uses the Local Area Network (LAN) to sync tickets to all devices. It doesn't suddenly shrink down to a glorified calculater like other cloud systems, which could lower staff moral when the guest experience is negatively impacted.

Staff can access their tickets from any pos station, can take and send orders to the kitchen, process credit cards offline, take cash payments, and print customer receipts. Once the internet is back up, all transactional data is automatically updated and synced to the cloud.

Our robust time keeping and employee management tool provides an employee time clock integration built right into the Heartland Restaurant POS System. Employees can clock in and out for shifts from within the app with a photo taken for proof of authenticity. Administrators can access employee Time & Attendance reports and manually edit shifts from the the POS or the backend management website.

Use the clock-in messages feature to communicate with staff when they are clocking in for their shift. Multiple messages can be set up at one time and staff will be required to acknowledge messages immediately after selecting clock in. Messages can appear to all staff, to a specific group of staff by job code, or to a specific individual.

Labor Scheduling allows to enforce employee schedules by preventing employees from clocking in on the POS before their scheduled shift.

The Guest Customer Display App is built-in and included at no additional cost and works in tandem with the POS App in real-time, showing guests a customer friendly version of what their cashier is doing. When a guest orders a meal, the display will show each item ordered with any additions or changes requested. The display also shows a running subtotal of the meal’s cost.

One of the biggest benefits to the Guest Facing Customer Display is an increase in order accuracy. Customers see their order as it is added into the system and can make changes if any items are incorrect before the order is sent to the kitchen.

Once the order is complete, the guest interacts directly with the display to select a tip amount and sign the credit card receipt. Your guest then has the option of choosing to email, print or decline a receipt.

Times can be challenging in maintaining staff employment status. With Heartland Restaurant POS, when there's limited availabilty to staff during shifts, your guests can still order and pay for their favorite items, which are sent directly to the POS system, kitchen printers and/or Kitchen Displays. The table number is embedded into the QR Code.

It's quick and easy:

Guest opens their camera and scans the QR Code
Guest places their order and pays
Guest waits for their food to arrive at their table

Your customers will be pleased with faster service, and you will turn more tables throughout the day, all while decreasing your labor costs.

With Heartland Restaurant POS (HRPOS), your staff can input orders from customers waiting in line, accept payment if required, and send orders directly to the kitchen, using iPad Hand Helds.

Your customers will be pleased with faster service and since it's running the exact same pos app as the servers, bartenders, and cashiers use, your staff won't require additional training.

Decrease paper costs by processing transactions directly on the iPad with signature capture, suggested tip amounts if needed, and email receipt.

The order confirmation app is built-in and included at no additional cost and works in tandem with the Drive Thru POS App in real-time, showing guests a customer friendly version of what the drive thru order taking is ringing up. The drive thru order confirmation display will show each item ordered with any additions or changes requested. The display also shows a running total.

One of the biggest benefits to the order confirmation display is an increase in order accuracy. Customers see their order as it is added into the system and can request changes if any items are incorrect before the order is sent to the kitchen.

Once the order is confirmed, by simply providing a phone number to the order taker, a Text to Pay link can be sent via SMS allowing the customer to pay for the order while waiting to get to the window. When they arrive at the window, the cashier can quickly confirm the order is paid in full. This not only helps to reduce long lines in the drive thru, it significantly increase speed of service and further enhances the guest experience to help drive repeat business.

Orders from online portals have become a significant part of a restaurant's revenue, but it can be a challenge and open additional revenue streams from all of the delivery service providers.

If you close the doors to some or all of the delivery service providers, you could be loosing repeat business with your loyal customers.

Heartland Restaurant's API can integrate to most every provider including: GrubHub, Ubereats, Doordash, bite squad, EAT24, Postmates, Caviar, 9Fold, Freshbytes, joyup, RITUAL, SLICE, Brandibble, EatStreet, MunchAdo, ChowNow, delivery.com, ORDERUP, foodora, sharebite, waiter.com, Snackpass, allset, ehungry, Ordering, HungryBuffs.com, lodel, serve.io, orders2.me, Deliver Logic, and vroomservicenow.com.

HRPOS has a Bi-Directional Application Programming Interface (API), designed to provide third party integrators direct access to the data to enhance business operations.

Third party integrations provide operators additional functionality needed outside of the core pos system, including:

 Accounting and Enterprise Reporting

 Inventory, Food Costing & Order Management

 Labor Scheduling & Sales Forcasting

 Payroll

 Branded Apps & Loyalty Marketing

 Email Marketing

 Delivery Services Integration

 Hotel PMS Interface

 Digital Menu Boards

 Draft Beer Flow Metering System

 Tip and Gratuity Management

 DVR/NVR Video Surveillance