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Home   Products   Point of Sale Systems    Heartland Restaurant    Counter Service

Heartland Restaurant
Counter Service

Your Restaurant Made Easier

POS for counter service and fast casual operators must be powerful, intuitive, and reliable. Cashiers must be able to quickly navigate complex menus while providing top-tier service to demanding guests.

 

Heartland Restaurant Cloud-Managed Platform Suite for Counter Service and Fast Casual operations provides powerful features and the flexibility needed for your restaurant using the best tablet technology available today - Apple iPads.

How does Heartland Restaurant Make

Counter Service Operations Easier?

Only One Database to Maintain

From Point of Sale, to Mobile App Ordering, to Online Ordering, to Kiosk Ordering, the Heartland Restaurant Suite eliminates the complexity of maintaining Multi-Revenue centers so your menu items only need to be added into the system one time.  

 

Add in a new Menu Item or change a Price Anywhere, Anytime, from Any Device and it's instantly everywhere you need it to be. Say goodbye to refreshing data on legacy pos systems causing the system to go down while everyone waits for the terminals to re-boot.

Cloud Management & Reporting

For Single Store and Multi-Store operators.

The analytics you need to better manage your restaurant with access to your data anytime, anywhere, with our easy-to-use, cloud based, mobile responsive website. With any computer, tablet device, or smartphone, you can access deep insight into your restaurant’s financial and operational performance.

Reliable & Affordable iPad Platform

Consumer reports states Apple “has the most reliable devices”.  iPads are solidly built, perform well, offer the best combination of speed & price, run a reliable & easy to use operating system, and come with the best support of any brand.

Happy Staff with Failsafe Redundancy

Running your establishment with cloud technology is easy and less expensive while ensuring your business data is continuously synced to the cloud. You can manage your system from virtually anywhere, on any device. 

 

In the event the internet is down, Heartland Restaurant POS continues to operate and uses the Local Area Network (LAN) to sync tickets to all devices. It doesn't suddenly shrink down to a glorified calculater like other cloud systems, which could lower staff moral when the guest experience is negatively impacted. 

 

Staff can access their tickets from any pos station, can take and send orders to the kitchen, process credit cards offline, take cash payments, and print customer receipts. Once the internet is back up, all transactional data is automatically updated and synced to the cloud.

Built-In Labor Scheduling and Time Keeping

Our robust time keeping and employee management tool provides an employee time clock integration built right into the Heartland Restaurant POS System. Employees can clock in and out for shifts from within the app with a photo taken for proof of authenticity. Administrators can access employee Time & Attendance reports and manually edit shifts from the the POS or the backend management website.

 

Use the clock-in messages feature to communicate with staff when they are clocking in for their shift. Multiple messages can be set up at one time and staff will be required to acknowledge messages immediately after selecting clock in.  Messages can appear to all staff, to a specific group of staff by job code, or to a specific individual. 

 

Labor Scheduling allows to enforce employee schedules by preventing employees from clocking in on the POS before their scheduled shift.

Cashier Ordering & Customer Display

The Guest Customer Display App is built-in and included at no additional cost and works in tandem with the POS App in real-time, showing guests a customer friendly version of what their cashier is doing. When a guest orders a meal, the display will show each item ordered with any additions or changes requested. The display also shows a running subtotal of the meal’s cost.


One of the biggest benefits to the Guest Facing Customer Display is an increase in order accuracy. Customers see their order as it is added into the system and can make changes if any items are incorrect before the order is sent to the kitchen.

Once the order is complete, the guest interacts directly with the display to select a tip amount and sign the credit card receipt. Your guest then has the option of choosing to email, print or decline a receipt.

Skip the Line Ordering

Part of the Free Heartland Guest Mobile App

Let counter service guests place their order from their phone in 15 seconds! The Heartland Guest engagement mobile app uses iBeacon technology to alert guests when they enter a participating restaurant, inviting them to skip the line. 

 

App users can create an order from scratch, or better yet, reorder a previous order with just four touches! Skip the Line orders are instantaneously injected into the HRPOS system and sent to the kitchen for preparation.

Deter customers from walking away from long lines

Line Busting

With Heartland Restaurant POS, your cashiers can input orders directly to the kitchen using an iPad or iPad Mini Hand Held. Display beautiful photos of your menu items to guests.

 

Your customers will be pleased with faster service. Decrease your paper costs and capture electronic signatures and tip amounts by processing transactions directly on the iPad with signature capture and email receipt.

Kiosk Self Ordering

Drive more revenue while your customers order the way they like it!

You don’t have to be a large, national chain to be able to afford the benefits of kiosk ordering. The Heartland Restaurant Self-Order Kiosk app can be loaded onto stationary iPads anywhere in the restaurant. The deceptively simple kiosk software prompts customers through the ordering process and accepts credit card payments for orders. Customers using Self-Order Kiosk can bypass counter lines for faster, more accurate order entry.

Online and Mobile App Ordering

Built-In and Included at No Additional Cost

Attract new customers and increase repeat business with Heartland Restaurant Online Ordering. Our fully-integrated solution for accepting online orders directly on your POS gives your customers the ability to order from anywhere with a user-friendly interface styled to fit your brand.

Setup in Minutes, not days, weeks or Months!

Easy to Use, Intuitive POS Interface

 iBeacon enabled guest engagement

 Integrated customer loyalty app

 Keep track of guest order history

 Swipe to open a new tab

 Fast ordering with Two-Tap-Tickets

 Manage subitems, modifiers, ingredients, & context items

 Quick menu item lookup

 Unlimited menu item modification

 Enforced option choices

 Advanced check splitting

 Track covers, seats, courses, rush & hold

 Track item quantity counts and '86' Items

 Order-up text messaging alerts to guests

Tip Out feature for Tip Pools

Management has Ticket History audit for every guest check

Kitchen Displays

Built-In to the core Heartland Restaurant Platform Suite, the KDS App is included at No Additional Cost, allowing as many KDS Stations as you need.

With KDS, orders are automatically sent to Production Stations in the kitchen. When changes occur, HR KDS immediately updates and inserts changes into the order, increasing the speed of service.

 

Choose from a variety of settings to fit your needs. Select 1 or 2 rows or site to order size for viewing, change the font size, recall sold orders, and more.

 

When communication and speed of service are paramount, HR KDS can make your kitchen more efficient.

Send 'Order Ready' Texts to Guests

Using the Kitchen Display System (KDS), text messages can be automatically sent to your waiting guests when their order is bumped off the KDS by kitchen staff. This can be very usefull in fast casual or counter service environments when speed of service plays a key part in enhancing the guest experience.

 

Notifications can also be sent to the POS App informing Cashiers when orders are ready.

Delivery Dispatch

Built-In to the Core POS App and Included at No Additional Cost

Heartland Restaurant POS allows you to easily manage your restaurant’s delivery operations with our Delivery Dispatch system. Delivery Dispatch makes it easy to assign delivery orders to your drivers and provide them with turn-by-turn directions right from your POS terminal.

 

If your restaurant experiences a high volume of delivery orders, then Heartland Restaurant's built-in Delivery Dispatch is right for you!

Caller ID for Takeout & Delivery

Track calls and discover which returning customer is calling with caller ID

Connect your phone system to Heartland Restaurant's POS Customer Database to know who is calling your restaurant to place an order.

 

When a call comes in, your POS device will automatically pull up the customer profile associated with the phone number. Save time by quickly choosing items from the customer’s order history and using saved address information for deliveries.

3rd Party Delivery Integration

Orders from online portals have become a significant part of a restaurant's revenue, but it can be a challenge and open additional revenue streams from all of the delivery service providers. 

 

If you close the doors to some or all of the delivery service providers, you could be loosing repeat business with your loyal customers.

 

Heartland Restaurant's API can integrate to most every provider including: GrubHub, Ubereats, Doordash, bite squad, EAT24, Postmates, Caviar, 9Fold, Freshbytes, joyup, RITUAL, SLICE, Brandibble, EatStreet, MunchAdo, ChowNow, delivery.com, ORDERUP, foodora, sharebite, waiter.com, Snackpass, allset, ehungry, Ordering, HungryBuffs.com, lodel, serve.io, orders2.me, Deliver Logic, and vroomservicenow.com.

Gift Cards

Accept gift cards directly through your POS System.

Heartland Restaurant supports a variety of gift card systems. The POS App allows staff to load gift cards, accept them for payments, and perform balance inquires without any separate hardware. Supports both single store and multi-store operators.

EMV Chip Payment Processing

NFC technology works with Apple Pay, Google Wallet, and other mobile wallet programs.

Heartland Restaurant POS uses payment terminals with a built-in pin pad. They offer EMV, NFC/contactless, and MSR and are PCI PTS 3.1, MasterCard PayPass, Visa payWave, American Express ExpressPay, and Discover DPAS certified. Any HRPOS tablet, whether Ethernet or Wi-Fi connected, can initiate and perform transactions on any payment terminal.

Scan for Points

Part of the Free Heartland Guest Mobile App

Most loyalty systems require guests go out of their way to be a part of their favorite restaurants’ loyalty programs. Whether it’s giving the cashier their phone number or having their paper card punched, it can be enough of a hassle to detract customers from the experience.

 

Scan for Points makes earning points as easy as possible by putting the QR Code on their transaction receipt as a reminder that points are available with a simple scan.

Drive Repeat Business with Loyalty Rewards

Loyalty Rewards

Part of the Free Heartland Guest Mobile App

Now guests can keep track of their loyalty points all from an app!  Guests earn loyalty points every time they buy from a participating restaurant, with accumulated points turning into rewards as point goals are met.

 

Customers rank up from Bronze to Silver to Gold the more they spend, and a higher rank means more valuable rewards!

The Guest App eliminates the need for Loyalty Cards

Integrations

MobileBytes has a RESTful API

The Heartland Restaurant API supports various third party integrations should operators need additional functionality including:

 

 Accounting and Reporting

Delivery Services Platform Integration

Hotel PMS Interface

 Labor Scheduling

 Inventory

 Branded Loyalty Apps

 Email Marketing

 Digital Menu Boards

Draft Beer Flow Metering System

 Call Button System for Dine-in Theaters

 

Heartland Restaurant has an Application Programming Interface (API), designed to provide third party integrators direct access to the data to enhance business operations.

Why Heartland Restaurant

Heartland POS is an industry leading provider of POS systems for the Hospitality Industry.  Heartland Restaurant is unique as one of the only Cloud-Managed POS systems that is Affordable, Not Locked, Out of Scope, iPad Based, Innovative, and Provided by Best in Class Certified Channel Partners for Local Sales and Service.

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(407) 232-6880

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