Heartland Restaurant Online Ordering

 Just wanted to say thank you to the team at JCR for making a seamless transition for all four of my St Marys Seafood & More restaurants from Aloha to Heartland Restaurant. Special thank you to Tim, Ryan, Ryan and Devin, you guys did an amazing job. Heartland Restaurant has allowed me to take my restaurants to another level! it gave me the opportunity to offer loyalty points to my customers along with online ordering. My favorite feature is that Heartland Restaurant makes it possible for me access the system from anywhere in the world! I no longer have to be in front of the Aloha file server to access it! My only regret is that I didn’t switch to Heartland Restaurant sooner. 

 With our second Dominic’s Deli location on the way, we started looking into new point of sales systems. We scheduled a Heartland Restaurant demo with Ryan from JCR. He worked very hard to ensure that all the back end information from our menu was input and that it functioned the way we wanted and that it would make the job of our employees much easier compared to the current system we were using. Heartland Restaurant is working great for us! We were nervous about the switch, but the transition was much smoother than we expected. Josh was at our restaurant the day we switched, and was very knowledgeable and definitely very helpful with making our first day go smoothly. So far, we really like the capabilities this systems has for our call in orders and our delivery orders. It is so easy to make changes and updates to the system and the BOH Admin site is fantastic. We are able to look at and run reports that will help boost our revenue and profits. We can’t wait to get our next store open and put Heartland Restaurant there too! 

From Point of Sale, to Mobile App Ordering, to Online Ordering, to Kiosk Ordering, the Heartland Restaurant Cloud Managed POS Suite eliminates the complexity of maintaining Multi-Revenue centers so your menu items only need to be added into the system one time.

Add in a new Menu Item or change a Price Anywhere, Anytime, from Any Device and it's instantly everywhere you need it to be. Say goodbye to refreshing data on legacy pos systems causing the system to go down while everyone waits for the terminals to re-boot.

No additional modules are needed to setup, configure, and maintain. No fileservers are required which are single point of failures other pos systems are limited to.

 Enhance your online presence

 Setup in minutes

 Mobile Responsive smartphone experience

 Fully integrated into Heartland Restaurant POS app

 Fully supports 86 Menu Items and Ingredients

 eMail confirmation to store management

 Styled to fit your brand

 Sell Virtual Gift Cards

 Carry Out and Delivery Orders

 Includes Catering Menu Orders

 Supports ordering from Web Browser and Mobile App

 Call Center Module allows Staff to enter Online Orders for customers

The world of online ordering is evolving at a fast pace. People are using smartphones and tablets more than desktops and laptops for placing orders, so there's a good chance your customers will be using tablets and smartphones to view your menus and place orders.

A responsive web design is now the critical right solution for your restaurant's online and mobile ordering needs. Heartland Restaurant's Online Ordering is coded to be responsive to automatically adapt to the screen size of any device, ensuring no intended orders are abandoned by the user.

With today's challenges, online ordering is not only a must, it needs to accomodate both carry out and curbside pickup.

With Heartland Restaurant Online Ordering, enabling Cubside Pickup is one click away, prompting your guest to enter the Make, Model and Color of their vehicle as well as a custom order notification message to inform guests where to park and what number to call upon arrival to help increase speed of service and operate more efficiently.

The vehicle information for Curbside Pickup orders is displayed in the POS app and kitchen tickets to help manage and control your online orders.

Does your restaurant provide Catering services? Heartland Restaurant's Online Ordering includes an additional online ordering URL to display your catering menu with it's own schedule and settings.

Now you can add a button to your restaurant's website to promote your catering menu and manage future catering orders.

Future Catering orders are sent to the store's Heartland Restaurant POS system for easy order recognition and management. All catering orders are also emailed to store management.

Allows guests to place an online order directly from the app on their mobile phone. This creates a faster, more intuitive in-app experience for restaurant guests who want to order from their mobile device rather than a computer. Saves recent and most frequent orders, simplifying the ordering process to only a few touches.

In addition, guests can automatically earn loyalty points. Our loyalty system tracks of visits for you, giving restaurants an easy way to reward frequent guests.

The app does not store customer’s credit card data. Instead, encrypted tokens ensure guests’ card data is secure. This allows a guest to reuse their credit card for future transactions without needing to re-enter their card number, thereby decreasing payment time to 10 seconds or less.

Providing an Online Ordering system is a great way to engage your loyal repeat customers, giving them the convenience they love; but some customers prefer to call to place orders and ask questions about the menu and services available.

Call Center is a FREE tool for employees to place call ahead take out, delivery, and catering orders over the phone. It also allows store personel to key in Promo Codes, Tax Exempt, or Store Adjustments not available to customers placing normal online orders.

Call Center is browser based for Anywhere, Anytime, Any Device access providing the convenience of not having to be at the store to place these orders. Call Center doesn't use a pos station to place these orders, freeing them up for staff at the store to take care of the guests in the restaurant.

For Multi-Store operators Call Center will automatically list your stores by closest distance to the customer so operators direct customers to the store nearest them and send orders to the correct store.

Online and Mobile app ordering does not only provide restaurants the capacity to increase take out revenues, but automated upselling also helps to increase check averages by automatically prompting the customer if they would like to add beverages, or desserts to their order only when certain items are not in their cart during checkout, all based on your upsell criteria.

The Heartland Cloud Managed POS Suite allows you to configure different upselling plans by times of day and days of week.

Automated suggested upselling in the online ordering site and Heartland Guest app can have an enourmous impact on increasing your restaurant's annual takeout sales.

Did your deliver driver just call out sick? Is your restaurant packed and the kitchen in the weeds?

Having an Online Ordering system is great, but not without being in complete control of order lead times. Being able to instantly push back order lead times is a must when the kitchen gets behind or other mishaps out of your control.

Since Heartland Restaurant Online Ordering is part of the Heartland Restaurant Platform Suite, it's all integrated, especially to the Heartland Restaurant POS system.

Managers need the ability to instantly change lead prep times for online orders, Carry Out separately from Delivery. Sometimes restaurants take the phone off the hook to avoid take out orders during peak times when the kitchen is backed up.

With Heartland Restaurant, management can do the same with online ordering with a touch of a button in the POS app so that you can take better care of the guests inside your restaurant during peak times. Once the rush is over, instantly turn online ordering back on.

When implenting new technology, it's important to not negatively impact the guest experience. Sometimes restaurants run out of a certain menu items and ingregients and when that happens Heartland Restaurant Online Ordering has you covered.

When management sets the Item Availability counts in the Heartland Restaurant POS system, those counts are fully recognized in the Online and Mobile Guest app ordering system, not allowing your guests to order items when there are none left.

The Heartland Restaurant Suite fully supports this feature functionality from Online Ordering, to Mobile app ordering, to Skip the Line Ordering, to Kiosk ordering, helping you to enhance the guest experience.

Allows your customers to order Virtual Gift Cards online. This creates a faster, more intuitive in-app experience for restaurant guests who want to order gift cards online instead of having to drive to your store to purchase gift cards.

Customers are prompted to enter a Recipient email address, the name who the Gift Card is from, and an optional message to leave for the Recipient.

Increases customer convenience while increasing the total of your credit card batch and reducing costs of stocking printed Gift Cards.