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Heartland Restaurant

for Pizzeria & Delivery

Managing Your Restaurant Made Easier

POS for Pizzeria and Delivery restaurants must be powerful, intuitive, and reliable. Wait staff must be able to quickly navigate complex menus while providing top-tier service to demanding guests.

 

Heartland Restaurant (HRPOS) Cloud-Managed POS system for delivery and pizzeria operations provides powerful features and the flexibility needed for your restaurant using the best technology available today.

Heartland Restaurant Makes

Pizzeria & Delivery Operations Easier

Only One Database to Maintain

From Point of Sale, to Mobile App Ordering, to Online Ordering, to Kiosk Ordering, the Heartland Restaurant Suite eliminates the complexity of maintaining Multi-Revenue centers so your menu items only need to be added into the system one time.

 

Add in a new Menu Item or change a Price Anywhere, Anytime, from Any Device and it's instantly everywhere you need it to be. Say goodbye to refreshing data on legacy pos systems causing the system to go down while everyone waits for the terminals to re-boot.

 

No additional modules are needed to setup, configure, and maintain. No fileservers are required which are single point of failures other pos systems are limited to.

Cloud Management & Reporting

For Single Store and Multi-Store operators

The analytics you need to better manage your restaurant with access to your data anytime, anywhere, with our easy-to-use, cloud based, mobile responsive website. With any computer, tablet device, or smartphone, you can access deep insight into your restaurant’s financial and operational performance.

Online and Mobile App Ordering

Built-In and Included at No Additional Cost

Attract new customers and increase repeat business with Online Ordering. Our fully-integrated solution for accepting online orders sent directly to the POS gives your customers the ability to order from anywhere with a user-friendly interface styled to fit your brand. 

 

Since it's included and built-in to the Heartland Restaurant Platform Suite, when you're ready, it's turned on in minutes and just works.  Stop paying thousands of dollars in hefty setup and design fees and additional monthly fees incurred when adding online ordering to old legacy pos systems, and make the switch to current technology. 

Setup in Minutes, not days, weeks or Months!

Reliable & Affordable iPad POS Platform

Consumer reports states Apple “has the most reliable devices”.  iPads are solidly built, perform well, offer the best combination of speed & price, run a reliable & easy to use operating system, and come with the best support of any brand.

Happy Staff with Failsafe Redundancy

Running your establishment with cloud technology is easy and less expensive while ensuring your business data is continuously synced to the cloud. You can manage your system from virtually anywhere, on any device. 

 

In the event the internet is down, Heartland Restaurant POS continues to operate and uses the Local Area Network (LAN) to sync tickets to all devices. It doesn't suddenly shrink down to a glorified calculater like other cloud systems, which could lower staff moral when the guest experience is negatively impacted. 

 

Staff can access their tickets from any pos station, can take and send orders to the kitchen, process credit cards offline, take cash payments, and print customer receipts. Once the internet is back up, all transactional data is automatically updated and synced to the cloud.

Delivery Dispatch

Built-In, No Additional Modules to Install & Maintain

Heartland Restaurant POS allows you to easily manage your restaurant’s delivery operations with the Delivery Dispatch. Since it's included and built-in to the core pos app, there's no issues trying to integrate additional modules on the POS devices. 

 

Delivery Dispatch makes it easy to assign delivery orders to your drivers and provide them with turn-by-turn directions right from your POS terminal. If your restaurant experiences a high volume of delivery orders, then Heartland Restaurant POS Delivery Dispatch system is right for you!

Managing your delivery operations has never been easier!

Caller ID for Takeout & Delivery

Built-In, No Additional Modules to Install & Maintain

Connect your phone system to the Heartland Restaurant POS (HRPOS) customer database to know who is calling your restaurant to place an order. When a call comes in, your POS device will automatically pull up the customer profile associated with the phone number.

 

Save time by quickly choosing items from the customer’s order history and using saved address information for deliveries. Since it's built-into the core pos app, there's no issues trying to integrate additional modules on the POS devices.

Track calls and discover which returning customer is calling with caller ID

Mapping

Built-In, No Additional Modules to Install & Maintain

As cashiers enter new delivery orders, build-in mapping shows the best route, expected travel time, and numbers of miles, which can be printed to the pos receipt printer.

 

All delivery tickets can be viewed on the map. Pins on the map indicate the delivery location for each order. You can drag and drop delivery drivers to the pins to assign drivers to the tickets. Tap on a pin to quickly access any delivery ticket.

Delivery Zones with Polygon Mapping

The map polygon section allows operators to configure mulitple delivery area polygons that the online ordering site will check against when the customer types in their address.  Each polygon can have it's own defined delivery fee.

 

If it is within a defined polygon area, they will be able to continue with their order. If it is outside any defined polygon areas, they will be notified they are not in the delivery area for online orders, and should call the restaurant. 

Send 'Assigned Order' Texts to Drivers for Best Route Mapping

When a driver is assigned to a delivery order, the order information can be automatically texted to the driver's phone, which helps streamline with maping for the fastest route.

 

3rd Party Delivery Integration

Orders from online portals have become a significant part of a restaurant's revenue, but it can be a challenge and open additional revenue streams from all of the delivery service providers. 

 

If you close the doors to some or all of the delivery service providers, you could be loosing repeat business with your loyal customers.

 

Heartland Restaurant's API can integrate to most every provider including: GrubHub, Ubereats, Doordash, bite squad, EAT24, Postmates, Caviar, 9Fold, Freshbytes, joyup, RITUAL, SLICE, Brandibble, EatStreet, MunchAdo, ChowNow, delivery.com, ORDERUP, foodora, sharebite, waiter.com, Snackpass, allset, ehungry, Ordering, HungryBuffs.com, lodel, serve.io, orders2.me, Deliver Logic, and vroomservicenow.com

Built-In Labor Scheduling and Time Keeping

Our robust time keeping and employee management tool provides an employee time clock integration built right into the Heartland Restaurant POS System. Employees can clock in and out for shifts from within the app with a photo taken for proof of authenticity. Administrators can access employee Time & Attendance reports and manually edit shifts from the the POS or the backend management website.

 

Use the clock-in messages feature to communicate with staff when they are clocking in for their shift. Multiple messages can be set up at one time and staff will be required to acknowledge messages immediately after selecting clock in.  Messages can appear to all staff, to a specific group of staff by job code, or to a specific individual. 

 

Labor Scheduling allows to enforce employee schedules by preventing employees from clocking in on the POS before their scheduled shift.

Easy to Use, Intuitive POS Interface

 iBeacon enabled Guest Engagement

 Integrated Customer Loyalty app

 Keep track of Guest Order History

 EMV Chip Bar Tabs

 Fast Ordering with Two-Tap-Tickets

 Fast Cash button

 Intuitive Included Ingredients

 Quick Menu Item Lookup

 Unlimited Menu Item Modification

 Enforced Modifier Choices

 Advanced Check Splitting

 Track Covers, Seats, Courses, Rush & Hold

 Track Item Stock counts and '86' Items

 Order-up Text Messaging to Guests

Tip Out Rules for Tip Pools

 Ticket History Audit

Half & Half Pizza Ordering

Heartland Restaurant POS supports half and half ingredients as well as half and half specialty pizzas with pricing options to consider.

 

For half and half ingredients, if a pizza includes one topping, you could have pepperoni on the entire pie, OR half pepperoni and half sausage. Both scenarios would be no additional charge as they fall under the one included ingredient. Multipliers can also be set to adjust pricing.

 

Multiplier: Adjusts the ingredient price if ordered only on one half, e.g. if half an ingredient should be half the price then the multiplier is 0.5.

 

For half and half specialty pizzas, such as half Veggie & half Meat Lovers, pricing options can be set to None, Most Expensive Half, or the Step Method.

 

Most Expensive Half: the total of all ingredients across all modifiers on each half is compared; the ingredients on the more expensive half retain their prices while the ingredients on the less expensive half are zeroed out.

 

Step Pricing: the first half ingredient is charged for, the second half ingredient is not, then the third half is charged for, the fourth half is not, and so on. Functions as a round up pricing, e.g. the guest pays for one whole topping if they order a half, and pays for two toppings if they order one and a half toppings.

Cashier Ordering & Customer Display

The Guest Customer Display App is built-in and included at no additional cost and works in tandem with the POS App in real-time, showing guests a customer friendly version of what their cashier is doing. When a guest orders a meal, the display will show each item ordered with any additions or changes requested. The display also shows a running subtotal of the meal’s cost.


One of the biggest benefits to the Guest Facing Customer Display is an increase in order accuracy. Customers see their order as it is added into the system and can make changes if any items are incorrect before the order is sent to the kitchen.

Once the order is complete, the guest interacts directly with the display to select a tip amount and sign the credit card receipt. Your guest then has the option of choosing to email, print or decline a receipt.

Server & Bartender Ordering

The Heartland Restaurant POS (HRPOS) app supports fixed pos stations that can be hard wired or wireless to the pos network for servers and bartenders.

 

If your restaurant moves at a fast pace with single item orders, the HRPOS Two-Tap-Ticket functionality is right for you! Many restaurants depend on a point of sale system that’s fast and intuitive.

 

Simply tap the item and the checkout button in two quick movements and your order is ready to be processed.

Kiosk Self Ordering

Drive more revenue while your customers order the way they like it!

You don’t have to be a large, national chain to be able to afford the benefits of kiosk ordering. The Heartland Restaurant Self-Order Kiosk app can be loaded onto stationary iPads anywhere in the restaurant. The deceptively simple kiosk software prompts customers through the ordering process and accepts credit card payments for orders. Customers using Self-Order Kiosk can bypass counter lines for faster, more accurate order entry.

Skip the Line Ordering

Part of the Free Heartland Guest Mobile App

Let counter service guests place their order from their phone in 15 seconds! The Heartland Guest engagement mobile app uses iBeacon technology to alert guests when they enter a participating restaurant, inviting them to skip the line. 

 

App users can create an order from scratch, or better yet, reorder a previous order with just four touches! Skip the Line orders are instantaneously injected into the HRPOS system and sent to the kitchen for preparation.

Deter customers from walking away from long lines

Kitchen Displays

Built-In, No Additional Module Integration Issues

With the Heartland Restaurant KDS app, orders are automatically sent to stations in the kitchen, minimizing restaurant confusion. When changes occur, HR KDS immediately updates and inserts changes into the order, increasing the speed of service. Since it's included and built-in to the core app, there's no issues trying to integrate additional modules with the POS and KDS devices.

 

Choose from a variety of settings to fit your needs. Select 1 or 2 rows or scale to fit for viewing, change the font size, recall deleted orders, and more. When communication and speed of service are paramount, HR KDS can make your kitchen more efficient.

Increase your kitchen’s efficiency and productivity with Heartland Restaurant Kitchen Display app

Send 'Order Ready' Texts to Guests

Text messages can be sent to your waiting guests when their order is ready when the oder is bumbed in the Kitchen Display System (KDS) app or by staff with the POS app. 

 

This can be very usefull in fast casual or counter service environments when speed of service plays a key part in enhancing the guest experience.

Label Printing

Label printers are perfect for printing labels to place on packaged items for carry out and delivery.

 

Labels for Delivery Orders will automatically print the customer's name and delivery address.

 

Perfect to place on pizza boxes.

Gift Cards

Accept gift cards directly through your POS System.

Heartland Restaurant POS (HRPOS) is integrated directly with the gift card program. Through our system, you can load gift cards, accept them for payments, and perform balance inquires without any separate hardware. Supports both single store and multi-store operators.

FREE online tool to allow your customers to check their card balances and activity.

EMV Chip Payment Processing

Built-In, No Additional Module Integration Issues

Heartland Restaurant POS uses payment terminals with a built-in pin pad. They offer EMV, NFC/contactless, and MSR and are PCI PTS 3.1, MasterCard PayPass, Visa payWave, American Express ExpressPay, and Discover DPAS certified. Any HRPOS tablet, whether Ethernet or Wi-Fi connected, can initiate and perform transactions on any payment terminal.

NFC technology works with Apple Pay, Google Wallet, and other mobile wallet programs.

Scan to Pay

Part of the Free Heartland Guest Mobile App

Give your table-service guests the power to take control of their restaurant checkout experience with Scan to Pay. Each guest check can include a QR code which, when scanned from inside the Heartland Guest app, allows guests to quickly and securely pay their bill.

 

The app allows one touch tipping and securely stores credit card tokens for future payments.

Increase Table Turns & Enhance the Guest Experience

Scan for Points

Part of the Free Heartland Guest Mobile App

Most loyalty systems require guests go out of their way to be a part of their favorite restaurants’ loyalty programs. Whether it’s giving the cashier their phone number or having their paper card punched, it can be enough of a hassle to detract customers from the experience.

 

Scan for Points makes earning points as easy as possible by including a QR Code on the guest check as a reminder that points are available with a simple scan.

Drive Repeat Business with Loyalty Rewards

Loyalty Rewards

Part of the Free Heartland Guest Mobile App

Now guests can keep track of their loyalty points all from an app! Guests earn loyalty points with every repeat visit to your restaurant, with accumulated points turning into rewards as point goals are met.

 

Customers rank up from Bronze to Silver to Gold the more they spend, and a higher rank means more valuable rewards!

The Guest App eliminates the need for Loyalty Cards

Integrations

HRPOS has a Bi-Directional API

HRPOS has a Bi-Directional Application Programming Interface (API), designed to provide third party integrators direct access to the data to enhance business operations.

 

Third party integrations provide operators additional functionality needed outside of the core pos system, including:

 

 Accounting and Enterprise Reporting

 Inventory, Food Costing & Order Management

 Labor Scheduling & Sales Forcasting

 Payroll 

Branded Apps & Loyalty Marketing

 Email Marketing

 Delivery Services Integration

Hotel PMS Interface

 Digital Menu Boards

Draft Beer Flow Metering System

 Tip and Gratuity Management

 DVR/NVR Video Surveillance

Why Heartland Restaurant

Heartland POS is an industry leading provider of POS systems for the Hospitality Industry.  Heartland Restaurant is unique as one of the only Cloud-Managed POS systems that is Affordable, Not Locked, Out of Scope, iPad Based, Innovative, and Provided by Best in Class Certified Channel Partners for Local Sales and Service.

Heartland Restaurant Cloud Managed POS Suite

Need More Information?

(904) 296-8200

(407) 232-6880

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