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NCR Customer
​​​​​​​Voice

Do you know your store's Net Promoter Score?

Addressing the challenges in

Measuring Customer Satisfaction

NCR Customer Voice captures customer feedback directly instead of waiting to see a review pop up online, gives you insight into what your guests think about your restaurant – as well as their profit impact, while providing your store a Net Promoter Score.

Ineffective Customer Interaction?

NCR Aloha Customer Voice allows feedback in non-confrontational manner.

Inability To Leverage Social Media?

Easily use social media channels as a referral service for your brand with.

A Subpar Guest Experience?

Feedback data allows you to improve your service.

Lack Of Visibility?

Identify the profit impact that customers have on your business.

Identify Service Issues

Receive instant negative feedback alerts and daily summary reports.

  70% of customers will do business with you again if you resolve their complaints.   

– Ruby Newell-Legner

How does NCR Customer Voice

Make Customer Feedback Easier?

Customer Feedback

Customers can complete a short, simple survey that rates their experience in your restaurant.


Customers rate their likelihood of recommending the restaurant on a basis of 0 (not likely) to 10 (very likely), with the ability to add comments about their experience.


Manage your existing customer base by following up with identified passives (those who rated the experience a 7 or 8) and detractors (those who rated it a 6 or below).

An NCR Case Study

Loyal Customer Identification with NCR Customer Voice

  We knew it was a success when we received response rates among loyalty program members of nearly 30%.  

- Don Stegman, Director of IT Granite City Food and Brewery

Business Insights

View your business at risk, customers, leads, recommendations, response rate, marketing and reports.


Track the exact dollar amount associated with your business – both at-risk and newly-acquired.


Every comment from every customer is analyzed, providing valuable insight across multiple sites or down to the individual restaurant.


Any customer demographic data, shift times, food categories, etc. can be selected for in-depth analysis.

An NCR Case Study

Increase Customer Satisfaction with NCR Customer Voice

  It’s more expensive to attract a new customer versus keeping an existing one. Every day we are keeping customers that we never knew were dissatisfied in the past.  

- Tony Dentice, Vice President of Operations, Tom & Eddie’s

Social Media Channels

Prompts your promoters (those who rated your restaurant a 9 or 10) to “spread the word” through their social media channels.


Your happy customers act as an unpaid sales force, leveraging social media as a referral service.


Enables your customers to share valuable offers or discounts through social media.


View and manage social media activity through your management dashboard.

An NCR Case Study

Guest Interaction with NCR Customer Voice

  I would recommend this product, because of its two-way communication. Yelp and online reviews don’t give the bar and management a chance to respond and engage with any disappointed guests.  

- Ryan Indovina, Four Corners Tavern Group

Enhanced Marketing

Enhance your brand value and further drive guest retention.


Integrates with NCR Aloha Loyalty to enable better identification of loyal customers.


Collects valuable customer data to focus your marketing and social media efforts.


Surveys can be configured through:

NCR Aloha Loyalty

 NCR Mobile Pay

 NCR Online Ordering

 Aloha POS Guest Check Receipt

NCR Pulse Mobile App Integration

NCR Customer Voice Mobile gives your realtime access to your customer feedback.


Instantly view server performance, business at risk, and survey response rates from your mobile device, and correct any service issues as they occur.


Review full customer feedback, along with the appropriate check detail, for greater understanding.


Accessible through the NCR Pulse mobile platform.

Product Integrations

NCR Customer Voice integrates seemlessly with these other product solutions to grow your business.

NCR
Pulse

Aloha

Loyalty

Online

Ordering

Mobile

NCR Pay

Why NCR

NCR is the global leader in hospitality technology solutions, serving businesses in the restaurant, events-based venues and entertainment industries. We help our clients transform their operations and interactions with their guests and staff. From increasing speed of service to attracting, retaining and engaging customers, our solutions help our clients build better, more connected businesses.

Product Brochure / Case Studies

NCR Aloha
Customer Voice
Brochure

NCR Aloha
Customer Voice
Case Study

NCR Aloha
Customer Voice
Case Study

NCR Aloha
Customer Voice
Case Study

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