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Is Your Legacy POS System Vulnerable to 

Memory Scraping Malware?

Tired of Sinking Money into new Hardware Purchases

every time Microsoft retires an Operating System?

Having EMV Chip Card Challenges?

It's About

Time For a Change

It's Time to Make the Switch

Heartland Restaurant Cloud Managed POS Suite

Legacy POS Systems designed decades ago

are vulnerable to Memory Scraping Malware capturing your customer's credit card information.


Wendy's Data Breach cost 50 Million Dollars

https://www.bankinfosecurity.com/wendys-reaches-50-million-breach-settlement-banks-a-12032


For many reasons Legacy POS Systems are quickly becoming a dying breed as restaurant operators are making the switch by the thousands to systems designed with New Technology.

St. Mary's Seafood makes the switch from Aloha to Heartland Restaurant

  Just wanted to say thank you to the team at JCR for making a seamless transition for all four of my St Marys Seafood & More restaurants from Aloha to Heartland Restaurant. Special thank you to Tim, Ryan, Ryan and Devin, you guys did an amazing job. Heartland Restaurant has allowed me to take my restaurants to another level! it gave me the opportunity to offer loyalty points to my customers along with online ordering. My favorite feature is that Heartland Restaurant makes it possible for me access the system from anywhere in the world! I no longer have to be in front of the Aloha file server to access it! My only regret is that I didn’t switch to Heartland Restaurant sooner.   

– Nammour Nammour, Owner - St. Mary's Seafood & More - Florida and Georgia

Dominic's Deli & Eatery makes the switch from Aloha to Heartland Restaurant

  With our second Dominic’s Deli location on the way, we started looking into new point of sales systems. We scheduled a Heartland Restaurant demo with Ryan from JCR.  He worked very hard to ensure that all the back end information from our menu was input and that it functioned the way we wanted and that it would make the job of our employees much easier compared to the current system we were using. 

 

Heartland Restaurant is working great for us! We were nervous about the switch, but the transition was much smoother than we expected. Josh was at our restaurant the day we switched, and was very knowledgeable and definitely very helpful with making our first day go smoothly.  So far, we really like the capabilities this systems has for our call in orders and our delivery orders. It is so easy to make changes and updates to the system and the BOH Admin site is fantastic. We are able to look at and run reports that will help boost our revenue and profits.  We can’t wait to get our next store open and put Heartland Restaurant there too!   

– Deserie & Pete Tavolacci, Owners - Dominic's Deli - Palm Coast Florida

NCR Customer
​​​​​​​Voice

Do you know your store's Net Promoter Score?

Addressing the challenges in

Measuring Customer Satisfaction

NCR Customer Voice captures customer feedback directly instead of waiting to see a review pop up online, gives you insight into what your guests think about your restaurant – as well as their profit impact, while providing your store a Net Promoter Score.

Ineffective Customer Interaction?

NCR Aloha Customer Voice allows feedback in non-confrontational manner.

Inability To Leverage Social Media?

Easily use social media channels as a referral service for your brand with.

A Subpar Guest Experience?

Feedback data allows you to improve your service.

Lack Of Visibility?

Identify the profit impact that customers have on your business.

Identify Service Issues

Receive instant negative feedback alerts and daily summary reports.

  70% of customers will do business with you again if you resolve their complaints.   

– Ruby Newell-Legner

How does NCR Customer Voice

Make Customer Feedback Easier?

Customer Feedback

Customers can complete a short, simple survey that rates their experience in your restaurant.


Customers rate their likelihood of recommending the restaurant on a basis of 0 (not likely) to 10 (very likely), with the ability to add comments about their experience.


Manage your existing customer base by following up with identified passives (those who rated the experience a 7 or 8) and detractors (those who rated it a 6 or below).

Business Insights

View your business at risk, customers, leads, recommendations, response rate, marketing and reports.


Track the exact dollar amount associated with your business – both at-risk and newly-acquired.


Every comment from every customer is analyzed, providing valuable insight across multiple sites or down to the individual restaurant.


Any customer demographic data, shift times, food categories, etc. can be selected for in-depth analysis.

Social Media Channels

Prompts your promoters (those who rated your restaurant a 9 or 10) to “spread the word” through their social media channels.


Your happy customers act as an unpaid sales force, leveraging social media as a referral service.


Enables your customers to share valuable offers or discounts through social media.


View and manage social media activity through your management dashboard.

Enhanced Marketing

Enhance your brand value and further drive guest retention.


Integrates with NCR Aloha Loyalty to enable better identification of loyal customers.


Collects valuable customer data to focus your marketing and social media efforts.


Surveys can be configured through:

NCR Aloha Loyalty

 NCR Mobile Pay

 NCR Online Ordering

 Aloha POS Guest Check Receipt

Product Brochure / Case Studies

NCR Aloha
Customer Voice
Brochure

NCR Aloha
Customer Voice
Case Study

NCR Aloha
Customer Voice
Case Study

NCR Aloha
Customer Voice
Case Study

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