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NCR Customer

Do you know your store's Net Promoter Score?

Addressing the challenges in

Measuring Customer Satisfaction

NCR Customer Voice captures customer feedback directly instead of waiting to see a review pop up online, gives you insight into what your guests think about your restaurant – as well as their profit impact, while providing your store a Net Promoter Score.

Ineffective Customer Interaction?

NCR Aloha Customer Voice allows feedback in non-confrontational manner.

Inability To Leverage Social Media?

Easily use social media channels as a referral service for your brand with.

A Subpar Guest Experience?

Feedback data allows you to improve your service.

Lack Of Visibility?

Identify the profit impact that customers have on your business.

Identify Service Issues

Receive instant negative feedback alerts and daily summary reports.

  70% of customers will do business with you again if you resolve their complaints.   

– Ruby Newell-Legner

How does NCR Customer Voice

Make Customer Feedback Easier?

Customer Feedback

Customers can complete a short, simple survey that rates their experience in your restaurant.

Customers rate their likelihood of recommending the restaurant on a basis of 0 (not likely) to 10 (very likely), with the ability to add comments about their experience.

Manage your existing customer base by following up with identified passives (those who rated the experience a 7 or 8) and detractors (those who rated it a 6 or below).

Business Insights

View your business at risk, customers, leads, recommendations, response rate, marketing and reports.

Track the exact dollar amount associated with your business – both at-risk and newly-acquired.

Every comment from every customer is analyzed, providing valuable insight across multiple sites or down to the individual restaurant.

Any customer demographic data, shift times, food categories, etc. can be selected for in-depth analysis.

Social Media Channels

Prompts your promoters (those who rated your restaurant a 9 or 10) to “spread the word” through their social media channels.

Your happy customers act as an unpaid sales force, leveraging social media as a referral service.

Enables your customers to share valuable offers or discounts through social media.

View and manage social media activity through your management dashboard.

Enhanced Marketing

Enhance your brand value and further drive guest retention.

Integrates with NCR Aloha Loyalty to enable better identification of loyal customers.

Collects valuable customer data to focus your marketing and social media efforts.

Surveys can be configured through:

NCR Aloha Loyalty

 NCR Mobile Pay

 NCR Online Ordering

 Aloha POS Guest Check Receipt

Product Brochure / Case Studies

NCR Aloha
Customer Voice

NCR Aloha
Customer Voice
Case Study

NCR Aloha
Customer Voice
Case Study

NCR Aloha
Customer Voice
Case Study

Need More Information?

(904) 296-8200

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