When investing in business systems technology to automate your business, it's good having the assurance the important services are available from the company you selected to implement, manage, and support your systems.
Our Technical Services outlined below are available to assist you and your staff when something bad happens to the systems your business relies on to operate with efficiency.
Help Desk Support
We use a Comprehensive Cloud BPX Call Center VoIP Phone System to Best Serve You.
24/7 Help Desk Support is just a phone call away. Our trained technical support team is here to assist with any technical needs and help to answer questions relating to the business equipment and systems we have provided to your place of business.
Call Queue Routing
Our automated attendant allows you to quickly select the option for technical support. Calls are automatically routed to our support team's call queue so that you call is answered by the next available person.
Call Recording for Quality Control
All of our calls are recorded for quality control assurance. In the event a call would need to be reviewed by management our tools would allow for us to review and take care of business.
Remote Access Support
Fast and Secure Remote Access Support
Our secure two-factor authentication Remote Access allows us to quickly remote into your system as if the technical support representative was right there on site. This allows us to see what store personel sees to quickly access the situation and work to solve issues and help to answer questions.
Secure Two-Factor Authentication
To meet PCI DSS Requirements, all remote viewing sessions occur over a secure connection and have low impact on bandwidth and requires the use of Two-Factor Authentication, such as the Google Authenticator app.
Simultanous Multi-User Login
Not at your store but need to log in at the same time as us? No problem. Our Take Control allows both us and you to log in at the same time to review tegether as needed.
National Tech On-Site Support
Quality National Tech On-Site Field Services
Need a technical support representative to come on-site to your store? Our partnerships bring over 8,000 certified and highly qualified technicians on board to serve you in a highly professional manner. We have you covered on a national level; providing a pay as needed for on-site service wherever your brand operates. Techs when you need them and where you need them. As your brand grows, we have you covered.
Project Management with Every Request
Every Zip Code Covered in the USA
Next Business Day Response Service Level
4 Hour Emergency Response Service Level
Equipment Warranty Services
Next Day "Spare in the Air" Hot Swap Replacement
We offerer beneficial systematic warranty and service contract plans with a proactive mindset. With a veriety of service levels to choose from you can customize the level of support to suite your business needs. It's very important to us to properly manage the warranty and service agreements for the equipment your business replies on every day. Not only do we manage all of your renewals being processed in a timely manner we also manage getting any defective or malfunctioning equipment replaced under warranty and service agreements in an expedited manner.
Automatic Warranty Expiration Notifications
Automatic Agreement Renewal Notifications
Affordable Monthly Payment Plans
Customer Portal Showing all Status
Depot Part Only or Part and Tech On-Site
Next Business Day Monday - Friday
Next Calendar Day 7 Days a Week
Same Day 4 Hour Emergency Response
Check Out Our Other Important Services
Professional Services are available to assist through the implementation process.