JCR Systems Terms of Service

Effective Date: September 25, 2026

1. Agreement to Terms

Thank you for being a valued customer of JCR Systems. By accessing or using our point-of-sale (POS) systems, credit card payment processing facilitation services, network management services, equipment, software, technical support, and related services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”).

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website or by other reasonable means. Your continued use of the Services following the effective date of any changes constitutes your acceptance of the updated Terms.

2. Definitions

Agreement: These Terms of Service.

Cellular Backup: Our LTE data service provided for use with the POS system.

Equipment: POS equipment, including but not limited to stations, printers, payment devices, cash drawers, and network equipment such as routers, switches, Wi-Fi access points, and cellular backup equipment.

Network Management: Services we provide for managing the isolated network connected to the POS system.

Payment Device: A semi-integrated payment terminal provided by or configured for use with one of our designated payment processors.

Designated Payment Processor: A credit card processing company with which we have an established partnership.

POS System: The integrated system comprising the equipment and software used for point-of-sale transactions.

Services: The POS systems, credit card payment processing facilitation, network management, equipment servicing, cloud network management, technical support, payment device provisioning, cellular backup services, and related services we offer.

Software: Software applications provided or supported for use with the POS system.

3. Services Provided

Point-of-Sale Systems: We provide POS systems comprising various hardware and software components based on the needs of your business.

Credit Card Payment Processing Services: We facilitate the connection between your POS system and our designated payment processors to enable credit card and other electronic payment transactions. You acknowledge that JCR Systems is not the payment processor. Payment processing services are provided by our designated payment processor partners and are subject to separate agreements between you and the applicable processor.

Network Management: We provide management services for the isolated network specifically connected to your POS system, including configuration and basic support for routers, switches, Wi-Fi access points, and cellular backup equipment.

Equipment Servicing: We provide servicing for POS equipment covered by an applicable manufacturer’s warranty or equipment rented from us, subject to the terms and conditions of the applicable warranty or rental agreement.

Cloud Network Management: We may provide cloud-based tools and services for remote monitoring and management of your POS network.

Technical Support: We provide technical support for supported POS software, equipment, and the isolated POS network that we manage.

Payment Device Provisioning and Configuration: We provision, configure, and support semi-integrated payment devices for use with our designated payment processors.

Cellular Backup Service: Our Cellular Backup service provides LTE data connectivity to the POS system for transaction processing in the event of a primary internet outage, subject to the applicable monthly data plan. Additional data may be available at our then-current rates.

4. Limitations of Services

We do not provide support for or integration with third-party service providers with which we do not have an established partnership. Support for such third-party products or services must be obtained directly from the applicable provider.

We work with designated payment processors with which we have established partnerships. We are not responsible for supporting payment processors or payment processing configurations outside of those relationships.

Devices not provided, approved, or authorized by JCR Systems may not be connected to the isolated POS network or POS Wi-Fi network that we support and manage. This includes, but is not limited to, personal mobile devices, computers, switches, routers, wireless access points, office printers, and payment devices that have not been approved by JCR Systems.

Payment devices provided or configured by JCR Systems may be specifically provisioned for use with our designated payment processors. Such devices may not be capable of being unlocked, reconfigured, or reprogrammed for use with another payment processor.

5. Unsupported Equipment, Software, and Operating Systems

Discontinued Equipment: We may discontinue support or maintenance for POS equipment after the manufacturer has officially discontinued support for the applicable model. Customers using unsupported equipment may be required to purchase or rent a currently supported replacement from us to continue receiving support. When reasonably feasible, we will make reasonable efforts to notify customers in advance of equipment becoming unsupported.

Obsolete Software Versions: We generally maintain support for the current version of our POS software and the two immediately preceding versions. Older versions may become unsupported and may experience compatibility, security, or performance issues. Customers using unsupported versions may be required to upgrade to a supported version to continue receiving technical support.

End-of-Life Operating Systems: We do not support POS systems running operating systems that have reached end-of-life status as designated by the operating system vendor. Unsupported operating systems may present security, compatibility, and stability risks. When reasonably feasible, we will make reasonable efforts to notify customers of upcoming end-of-life dates.

Expired PCI Payment Devices: For security and Payment Card Industry (PCI) compliance purposes, we may discontinue support for payment device models after their applicable PCI approval or compliance expiration date. Customers using affected payment devices may be required to upgrade to a currently supported, PCI-compliant model.

6. Customer Responsibilities

You agree to:

Provide accurate information reasonably necessary for us to provide the Services;

Maintain a suitable and safe operating environment for the Equipment;

Comply with applicable laws and regulations relating to your business operations and use of the Services;

Provide and maintain a separate network for non-POS-related devices and uses when required;

Refrain from interfering with the proper operation of the POS system or managed network;

Promptly report known issues, malfunctions, or suspected security incidents relating to the POS system or Services; and

Pay all applicable charges associated with the Services in accordance with the agreed-upon payment terms.

7. Payment Terms and Fees

Fees for Equipment, whether purchased or rented, and for Services, network management, technical support, Cellular Backup, and other applicable services will be set forth in a separate agreement, order, proposal, or our then-current pricing schedule.

You agree to pay all applicable fees and charges in accordance with the agreed-upon payment terms, including applicable payment methods and billing cycles.

Unless otherwise stated, fees are exclusive of applicable taxes, which are your responsibility.

Applicable cancellation, return, or refund policies may be provided separately or included in the applicable agreement, order, or proposal.

8. Equipment Ownership and Rental

If you rent Equipment from us, the Equipment remains the property of JCR Systems. You are responsible for maintaining rented Equipment in reasonable condition, subject to normal wear and tear, and for returning it to us upon termination of the applicable rental agreement.

You are responsible for loss, theft, or damage to rented Equipment beyond normal wear and tear. If rented Equipment is lost, stolen, or returned with damage beyond normal wear and tear, you may be charged a core or replacement charge based on our then-current replacement cost for the affected Equipment. We will provide documentation regarding the applicable charge upon request. Payment will be due in accordance with our standard payment terms.

If you purchase Equipment from us, ownership of the applicable hardware transfers to you upon full payment. Software installed on or used with the Equipment may be licensed rather than sold and remains subject to applicable software license terms.

9. Warranty and Disclaimer

Equipment warranties, when applicable, are generally provided by the equipment manufacturer. We may assist in facilitating warranty service, but the terms, coverage, and duration of manufacturer warranties are determined by the applicable manufacturer.

While we strive to maintain reliable Services, we do not warrant that the Services will be uninterrupted or error-free or that all defects will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JCR SYSTEMS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THE SERVICES AND EQUIPMENT.

10. Intellectual Property

All right, title, and interest in and to software, documentation, and other intellectual property associated with the Services or Equipment are owned by their respective owners, including JCR Systems and its licensors, vendors, and technology partners, as applicable.

To the extent JCR Systems has the authority to do so, you are granted a limited, non-exclusive, non-transferable license to use applicable Software solely as necessary to operate the POS system in accordance with these Terms and any applicable third-party license terms.

You may not copy, modify, distribute, reverse engineer, decompile, or otherwise attempt to derive the source code of Software except as expressly permitted by the applicable software owner or applicable law.

11. Data Privacy and Security

Our collection and use of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference and is available at:

https://www.jcrsystems.com/privacy

Please review our Privacy Policy for additional information about how we collect, use, disclose, and protect personal information.

We use reasonable measures designed to protect the POS networks that we manage from unauthorized access and use.

You are responsible for implementing appropriate security measures for your own systems, networks, devices, accounts, and data outside of the isolated POS network managed by JCR Systems.

12. Text Messaging (SMS) Terms

By opting in, you agree to receive text messages from JCR Systems (Jacksonville Cash Register Co., LLC) regarding your account, service and support requests, technician scheduling, and installation or service projects. You may also text our staff directly, and we may reply to messages you send us.

We do not send marketing or promotional text messages.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. You will receive one message confirming your opt-out, and no further text messages will be sent unless you reply START to opt back in.

For help, reply HELP or contact JCR Systems at 904-296-8200 or customerservice@jcrsystems.com.

Consent to receive text messages is not a condition of purchase.

Wireless carriers are not liable for delayed or undelivered messages.

For information about how we handle your mobile number and SMS opt-in information, please review our Privacy Policy at https://www.jcrsystems.com/privacy.

13. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or confidential information disclosed by the other party and to use such information only for legitimate purposes related to the Services, except as otherwise required by law or authorized by the disclosing party.

14. Termination

We may terminate these Terms or your access to the Services for cause upon reasonable notice, subject to any separate agreements governing specific Services.

You may terminate your use of the Services by providing us with written notice, subject to the terms of any applicable service, processing, rental, subscription, or other agreement.

Upon termination, your right to use applicable Services may cease, and you remain responsible for outstanding fees and other obligations incurred before termination. All rented Equipment must be returned in accordance with the applicable rental terms.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless JCR Systems and its officers, directors, employees, agents, licensors, and suppliers from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to your misuse of the Services, your material breach of these Terms, or your violation of applicable law or the rights of a third party.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JCR SYSTEMS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU TO JCR SYSTEMS FOR THE SERVICES GIVING RISE TO THE CLAIM.

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Duval County, Florida, and you consent to the personal jurisdiction of those courts.

18. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or, if necessary, severed, and the remaining provisions will remain in full force and effect.

19. Assignment

You may not assign your rights or obligations under these Terms without our prior written consent.

We may assign our rights or obligations under these Terms, in whole or in part, subject to applicable law.

20. Contact Information

If you have questions about these Terms or the Services, please contact us at:

JCR Systems
Jacksonville Cash Register Co., LLC
4936 Lenoir Avenue
Jacksonville, Florida 32216

Phone: 904-296-8200
Email: customerservice@jcrsystems.com

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.