Heartland Restaurant | JCR Systems

 I'm a restaurant owner that never has written a review about anything but felt compelled to write about my situation with JCR. I was facing the complete breakdown of an old outdated POS system, JCR dropped everything to get a new system in place practically overnight. A restaurant's POS system is a critical part of the operation. Our system crash could have halted our operation for a lengthy period of time. The entire team at JCR shifted into overdrive. In no time at all we had a new cloud based system installed. Even with the rush, JCR managed to train management and staff without a problem. They even stayed on site during the first full day operating with the new system. It was impressive to see a company react to a customer's emergency in such an overwhelming way. Without a local company in place for situations like this the loss of income would have been tragic. Thanks for the call to action. 

 we are very happy with our new Heartland POS system. Ryan Cobb has been extremely responsive and helpful throughout the entire transition process. The Heartland POS is intuitive, cloud-based, and very user friendly.The reporting capabilities are endless, and you can create items and buttons on the fly or from your couch at home---the publishing is instantaneous. Ryan will work with you on every aspect, from menu and display setup to pulling reports after implementation.We would recommend this POS system to other large-scale restaurants, bars and breweries. 

 Just wanted to say thank you to the team at JCR for making a seamless transition for all four of my St Marys Seafood & More restaurants from Aloha to Heartland Restaurant. Special thank you to Tim, Ryan, Ryan and Devin, you guys did an amazing job. Heartland Restaurant has allowed me to take my restaurants to another level! it gave me the opportunity to offer loyalty points to my customers along with online ordering. My favorite feature is that Heartland Restaurant makes it possible for me access the system from anywhere in the world! I no longer have to be in front of the Aloha file server to access it! My only regret is that I didn’t switch to Heartland Restaurant sooner. 

 With our second Dominic’s Deli location on the way, we started looking into new point of sales systems. We scheduled a Heartland Restaurant demo with Ryan from JCR. He worked very hard to ensure that all the back end information from our menu was input and that it functioned the way we wanted and that it would make the job of our employees much easier compared to the current system we were using. Heartland Restaurant is working great for us! We were nervous about the switch, but the transition was much smoother than we expected. Josh was at our restaurant the day we switched, and was very knowledgeable and definitely very helpful with making our first day go smoothly. So far, we really like the capabilities this systems has for our call in orders and our delivery orders. It is so easy to make changes and updates to the system and the BOH Admin site is fantastic. We are able to look at and run reports that will help boost our revenue and profits. We can’t wait to get our next store open and put Heartland Restaurant there too! 

 We recently decided to look into a new point of sale system to replace our aging traditional POS at Lemon Bar. A friend of ours recommended Ryan from JCR, and he introduced us to Heartland Restaurant. At first, we were skeptical that a cloud-based iPad system could handle our heavy sales volume. After a couple meetings and demonstrations with Ryan, we decided to switch to Heartland Restaurant. Heartland Restaurant handles everything we throw at it, and handles it smoothly. We really like the flexibility offered by the handheld iPads and the ability to run reports right from our smartphones. With Heartland Restaurant we have been able to offer our guests much quicker service. It’s been a great experience! 

 All is good with starting tabs with chip cards and the ability for Heartland Processing to preauthorize in making sure funds are available while also protecting our business from fraudulent chargebacks. The chip readers are especially helpful where more and more banks are issuing chip cards that will decline when trying to run it as a swiped transaction instead of a chip transaction. Banks are saying chip cards are the latest security measures and expect them to be used as chip transactions. 