Heartland Restaurant Payment Processing

 All is good with starting tabs with chip cards and the ability for Heartland Processing to preauthorize in making sure funds are available while also protecting our business from fraudulent chargebacks. The chip readers are especially helpful where more and more banks are issuing chip cards that will decline when trying to run it as a swiped transaction instead of a chip transaction. Banks are saying chip cards are the latest security measures and expect them to be used as chip transactions. 

In October 2015, Visa, MasterCard, Discover and American Express mandated liability shifts for fraudulent transactions. This means that merchants using legacy magnetic stripe readers for accepting credit cards carry the entire burden for merchant chargebacks if a card with a chip is swiped.

While EMV payment terminals are typically more expensive to purchase than magnetic stripe readers, it’s important to weigh the upfront cost against the potential long term cost of paying for customer initiated chargebacks. Many consumers will prefer using merchants capable of processing EMV transactions because EMV advertises an enhanced level of payment security.

Times can be challenging in maintaining staff employment status. With Heartland Restaurant POS, when there's limited availabilty to staff during shifts, your guests can still order and pay for their favorite items, which are sent directly to the POS system, kitchen printers and/or Kitchen Displays. The table number is embedded into the QR Code.

It's quick and easy:

Guest opens their camera and scans the QR Code
Guest places their order and pays
Guest waits for their food to arrive at their table

Your customers will be pleased with faster service, and you will turn more tables throughout the day, all while decreasing your labor costs.

Paying with EMV Chip Devices or Swiped Cards, the Guest Display App works in tandem with the POS App, showing guests a customer friendly version of what their cashier is doing. When a guest orders a meal, the Customer Display will show each item ordered with any additions or changes requested. The Guest Display also shows a running subtotal of the meal’s cost.

One of the biggest benefits to the Customer Display is an increase in order accuracy. Customers see their order as it is added into the system and can make changes if any items are incorrect before the order is sent to the kitchen.

Once the order is complete, guests interact directly with the Customer Display to select from suggested tip amounts and sign on the iPad for Signature Capture. Your guest then has the option of choosing to email, print or decline a receipt.