Host Waitlist & Table Management Made Easier
No Additional Cost
Heartland Restaurant Waitlist is built-In to the core Heartland Restaurant POS app
No Additional Frustrating Modules to Install, Maintain, or Support
We love using Heartland Restaurant POS at Sunset Grille and definitely wanted to open Beachside Diner utilizing the same system.
– Mike Rosa, Owner - Sunset Grille St. Augustine Florida | www.beachsidediner.com
Built into the POS App
Heartland Restaurant Waitlist is coded right into the POS App so there's no need to purchase and integrate additional software modules. This helps to reduce costs and streamline operations while reducing staff training.
You can allow your host staff to ring up take-out orders in the same pos app and devices used for Waitlist, reducing the number of devices needed at the Host stand.
Capture Guest Information
As first time guest are greeted and added to the Waitlist, the Heartland Restaurant POS app (HRPOS) creates customer profiles, stores your Guest's phone number, and automatically tracks their order history.
Host staff can also add any special requests notes to each waiting party.
Quickly Greet Loyal Customers with iPad Proximity Technology
Using Apple's Proximity technology, when customers with the Heartland Guest App visit your restaurant to dine again, host staff can quickly select from a list of 'Guests in Range' to add to the Waitlist.
With this method, the host staff quickly identify customers without asking for and hand keying a phone number every time they visit.
The host staff can now enhance the guest experience by greeting your best customers by name and with quick access to order history as needed.
Promote the Guest Engagement App
As soon as your guests are greeted and added to the Waitlist, you can enable automatic text messaging to the guest suggesting them to download the Heartland Guest App as they wait for their table.
If you have Loyalty enabled, this can encourage new guests to become repeat customers and start earning loyalty rewards. Your loyalty customers use the Heartland Guest App to track their Order History and Loyalty Rewards.
If you have 'Scan to Pay' enabled, this will allow your guests to pay their tab when they are ready which further enhances the guest experience and helps to turn more tables.
Increase Speed of Service
Managing your waitlist while your restaurant is busy has never been easier!
With an intuitive color interface, the host staff knows the status of every table and how long each party has been waiting.
As soon as a table becomes available, host staff can quickly indentify which party size to text from the waitlist. This helps gain the best seating utilization while reducing empty table idle time so your guests get seated faster.
As speed of service is increased, so are table turns, customer satisfaction, and your profits.
Send 'Table Ready' Texts to Guests
There’s no need for those bulky, costly, limited-range buzzers. Allow your guests to roam where they need to go, knowing they will be notified when their table is ready.
The Host staff can select to send a text to a waiting guest when their table is ready or when the Host assigns a waiting party to a table the Waitlist app will prompt the Host to select if a text needs to be sent to the guest or not.
Order History at your Fingertips
Many of your customers are loyal customers that dine in routinely or call in to place repeat orders for their favorite items.
Heartland Restaurant automatically saves your customer's orders when a phone number is attached, and at the touch of a button can display their order history.
This allows your staff to enhance the guest experience by greeting them as a repeat customer and asking if they would like to repeat any of their previous orders or favorite items.
With one touch orders are quickly repeated, including those special request and modifications, so they get it right every time.
Increase Table Turns with QR Code Contactless Payments
As previously noted, when guests are put on the Waitlist, they can automatically receive a text with a link to download the Heartland Guest App.
With 'Scan to Pay' enabled, your guests can use the Heartland Guest App to pay their tab when they are ready. As soon as guests pay their tab from their phone, the ticket status and color indicator is immediately updated in the Heartland Restaurant POS App so staff is immediately aware the ticket has been paid.
This further enhances the guest experience and helps to turn more tables.
Heartland Restaurant Waitlist works seemlessly with other Heartland Restaurant product solutions to grow your business.
Why Heartland Restaurant
Heartland POS is an industry leading provider of POS systems for the Hospitality Industry. Heartland Restaurant is unique as one of the only Cloud-Managed POS systems that is Affordable, Not Locked, Out of Scope, iPad Based, Innovative, and Provided by Best in Class Certified Channel Partners for Local Sales and Service.
Heartland Restaurant Cloud Managed POS Suite