Heartland Restaurant for Bars

 we are very happy with our new Heartland POS system. Ryan Cobb has been extremely responsive and helpful throughout the entire transition process. The Heartland POS is intuitive, cloud-based, and very user friendly.The reporting capabilities are endless, and you can create items and buttons on the fly or from your couch at home---the publishing is instantaneous. Ryan will work with you on every aspect, from menu and display setup to pulling reports after implementation.We would recommend this POS system to other large-scale restaurants, bars and breweries. 

 All is good with starting tabs with chip cards and the ability for Heartland Processing to preauthorize in making sure funds are available while also protecting our business from fraudulent chargebacks. The chip readers are especially helpful where more and more banks are issuing chip cards that will decline when trying to run it as a swiped transaction instead of a chip transaction. Banks are saying chip cards are the latest security measures and expect them to be used as chip transactions. 

 We recently decided to look into a new point of sale system to replace our aging traditional POS at Lemon Bar. A friend of ours recommended Ryan from JCR, and he introduced us to Heartland Restaurant. At first, we were skeptical that a cloud-based iPad system could handle our heavy sales volume. After a couple meetings and demonstrations with Ryan, we decided to switch to Heartland Restaurant. Heartland Restaurant handles everything we throw at it, and handles it smoothly. We really like the flexibility offered by the handheld iPads and the ability to run reports right from our smartphones. With Heartland Restaurant we have been able to offer our guests much quicker service. It’s been a great experience! 

From Point of Sale, to Mobile App Ordering, to Online Ordering, to Kiosk Ordering, the Heartland Restaurant Suite eliminates the complexity of maintaining Multi-Revenue centers so your menu items only need to be added into the system one time.

Add in a new Menu Item or change a Price Anywhere, Anytime, from Any Device and it's instantly everywhere you need it to be. Say goodbye to refreshing data on legacy pos systems causing the system to go down while everyone waits for the terminals to re-boot.

No additional modules are needed to setup, configure, and maintain. No fileservers are required which are single point of failures other pos systems are limited to.

Running your establishment with cloud technology is easy and less expensive while ensuring your business data is continuously synced to the cloud. You can manage your system from virtually anywhere, on any device.

In the event the internet is down, HRPOS continues to operate and uses the Local Area Network (LAN) to sync tickets to all devices. It doesn't suddenly shrink down to a glorified calculater like other cloud systems, which could lower staff moral when the guest experience is negatively impacted.

Staff can access their tickets from any pos station, can take and send orders to the kitchen, process credit cards offline, take cash payments, and print customer receipts. Once the internet is back up, all transactional data is automatically updated and synced to the cloud.

 Using EMV Chip Card technology, HRPOS pre-authorizes the chip card which not only ensures funds are available for a pre-defined dollar amount, but protects you from Friendly Fraud Chargebacks. Even better, as additional items are added to the tab, when the total goes over the pre-authorization amount, incremental authorization technology will automatically authorize the card again for a pre-defined incremental amount, ensuring the necessary additional funds are available on the card so that you don't lose out afterwards with declines as bartenders try to close out tabs after the guest is gone.

 If you are not using EMV Chip readers, when a card is swiped on a card reader it's converted to a token to save on file for the tab.

Both methods eliminate the need to keep cards behind the bar. Bartenders can also add any text comment to the tab so that it can be easy to search for the tab by the comment name as well as the card holder name. Should a guest walk out on a tab, no problem. Add the 20% tip and close the tab out to the pre-authorized emv chip card or token on file.

HRPOS offers efficient, easy-to-use check splitting functionality. Bartenders can split checks evenly or split by seats with a single touch.

Every split can be tendered with any combination of cash, credit cards, and gift cards.

Menu items can be moved between splits, and the split checks can easily be collapsed into one with just a few taps to the screen.

The 'Remove All' button quickly removes all separate checks and puts the ticket back to one ticket making it quick and easy for staff to start over if needed.

Times can be challenging in maintaining staff employment status. With Heartland Restaurant POS, when there's limited availabilty to staff during shifts, your guests can still order and pay for their favorite items, which are sent directly to the POS system, kitchen printers and/or Kitchen Displays. The table number is embedded into the QR Code.

It's quick and easy:

Guest opens their camera and scans the QR Code
Guest places their order and pays
Guest waits for their food to arrive at their table

Your customers will be pleased with faster service, and you will turn more tables throughout the day, all while decreasing your labor costs.

Orders from online portals have become a significant part of a restaurant's revenue, but it can be a challenge and open additional revenue streams from all of the delivery service providers.

If you close the doors to some or all of the delivery service providers, you could be loosing repeat business with your loyal customers.

HRPOS can integrate to most every provider including: GrubHub, Ubereats, Doordash, bite squad, EAT24, Postmates, Caviar, 9Fold, Freshbytes, joyup, RITUAL, SLICE, Brandibble, EatStreet, MunchAdo, ChowNow, delivery.com, ORDERUP, foodora, sharebite, waiter.com, Snackpass, allset, ehungry, Ordering, HungryBuffs.com, lodel, serve.io, orders2.me, Deliver Logic, and vroomservicenow.com.

Our robust time keeping and employee management tool provides an employee time clock integration built right into the HRPOS system. Employees can clock in and out for shifts from within the app with a photo taken for proof of authenticity. Administrators can access employee Time & Attendance reports and manually edit shifts from the the POS or the backend management website.

Use the clock-in messages feature to communicate with staff when they are clocking in for their shift. Multiple messages can be set up at one time and staff will be required to acknowledge messages immediately after selecting clock in. Messages can appear to all staff, to a specific group of staff by job code, or to a specific individual.

Labor Scheduling allows to enforce employee schedules by preventing employees from clocking in on the POS before their scheduled shift.

HRPOS has a Bi-Directional Application Programming Interface (API), designed to provide third party integrators direct access to the data to enhance business operations.

Third party integrations provide operators additional functionality needed outside of the core pos system, including:

 Accounting and Enterprise Reporting

 Inventory, Food Costing & Order Management

 Labor Scheduling & Sales Forcasting

 Payroll

 Branded Apps & Loyalty Marketing

 Email Marketing

 Delivery Services Integration

 Hotel PMS Interface

 Digital Menu Boards

 Draft Beer Flow Metering System

 Tip and Gratuity Management

 DVR/NVR Video Surveillance